I have the direct number for Yahoo customer service. (Not easy to find) but they will probably tell you to e-mail their security team. My account has been hacked and the hacker changed the info used to verify my account. Customer service is: (408) 349-1572 (not toll free).

If you wish to e-mail the security team you will need:
1. your Yahoo ID
2. an alternate e-mail address where they can correspond with you.

mail to:
account-security@dc.yahoo-inc.com

Do not send your password. They will ask you for info to continue the process. Hope this helps.

Does anyone know how long it usually takes for yahoo security to get back to you? I've emailed them 4 times in the past 3 days, and all I've received is automated responses. I live in Australia, so I don't need to say how friggin expensive calling the yahoo help no. would be. It's frustrating cause I see the prick who's hacked into my account sign in on my messenger every day, and apparently he/she has been contacting people on my list . Can anyone suggest a way to motivate yahoo security a little better?

I have been in Yahoo's customer service black-hole hell for 4 days. I suspect that my account has also been hacked and hijacked.

It all started when I tried to set a stock alert 4 days ago. I was asked to log in and I tried to do so but was told that my password was incorrect. Hmmmm.

I requested a new password and never received it. Hmmmm. I requested a new password again and never received it. Hmmmm.

When I emailed "customer service" I was told I had to provide my "alternate email" before they could "verify" that it was really my account. I sent the one I believed I had used as my alternate, and was told that it was incorrect.

I then proceeded to send every email I have ever had, and each time they told me that it was incorrect.

They refuse to talk to me until I can tell them what my alternate email is.

I have asked to have the issue escalated to management, but received an email that said they cannot do anything until I provide the correct alternate email. How assinine! Obviously someone has hacked my account and changed the password and the alternate email, and there seems to be no way to get Yahoo to address the issue.

In one of the response emails they asked me to tell them what my "account verification question" was and the correct response. I have so many accounts on the internet that I have no idea which security question and answer was on file at Yahoo, but, I said, just ask me the question, and I'll give you the answer. They refused to do that until -- you guessed it -- I provided the correct alternate email.

What good does it do to have an account verification question?

Lugnut, did you get a live, breathing human being who was actually able to think when you called customer service at the number you provided?

It seems that all the "people" they have staffing the email response center can do is send a canned response which is guaranteed not to be helpful.