Waiting for Help? #1 Patience. #2 Use the MRP Procedure.
CastleCops
-> Trend Micro HijackThis Logs
Author: Ikeb,
Posted: Mon Feb 13, 2006 5:16 am Post subject: Waiting for Help? #1 Patience. #2 Use the MRP Procedure.
If you are waiting for assistance, please read this message *completely*.
We realize you are stuck but please be patient. Our experts are extremely swamped with requests to have logs viewed, etc. If they do not get with you immediately it only means they are helping someone else. Remember they do this free of charge and in their spare time so please be patient. Thanks from the CCSP team!!
While you are waiting for an expert to examine your log, and if you haven't done so already, we ask that you follow our Malware Removal and Prevention procedure. We devised this procedure to enable users to either partially, or fully clean their systems without the direct aid of an expert. We have found that following the MRP procedure and ridding the system of malware often fixes the problem, thus no HJT log analysis would be required. However should you still require expert assistance, having completed the MRP procedure will eliminate the need for you to repeat these scans during your log analysis. In either case, please add some additional information as a REPLY to the topic you started:
Should a HJT log analysis still be required, a post with the extra info will allow us to more quickly and thoroughly assess your situation.
Should the MRP procedure remove all symptoms of malware, we would very much appreciate hearing from you that the case can be closed. 
Note: If you end up waiting for more than five days for help to arrive, refer to the top post in the Unhandled Logs topic by clicking =>>here<<= for further directions.
Kindly do NOT post a new topic; please REPLY to those instructions so as to add a post with your topic's URL.
Note: Due to staff shortages, you may have to wait for sometime before you get help. --added Sept 9, 2008.
CastleCops
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